Brand agreement

This agreement is between Adwiz Digital LLP, which operates CRW ("CRW"), and the brand that accepts it ("the Brand"). It sits alongside the brand terms and the refund policy.

Scope of services

CRW makes its crew available to carry out missions the Brand describes, and delivers proof that each mission was done. CRW engages members as the principal and is responsible for them.

Mission briefs and approvals

The Brand submits each mission as a brief. CRW reviews it through its compliance gate and may decline or ask for changes. A mission goes live only after CRW approves it. The Brand may not change a live mission's price or scope without CRW's agreement.

Balance, top-ups and invoicing

The Brand pays in advance into a CRW balance through Razorpay. The balance is an advance, not a deposit account. CRW issues GST invoices for top-ups and fees, with the Brand's GSTIN and the place of supply that determines CGST and SGST or IGST. The cost of an approved mission is committed from the balance.

Refunds of unused balance

Unused balance can be refunded on request. Refunds are initiated by a CRW admin and are paid only to the original payer, through the original payment source. Funds already paid out for approved work are not refundable. The refund policy sets out the details.

Service levels

CRW replies to mission briefs within one working day. Proof is available in the dashboard as soon as it passes our checks. Unreviewed proof is auto-approved after 72 business hours IST unless a risk check flags it.

Confidentiality

Each party keeps the other's non-public information confidential and uses it only for this agreement. This does not apply to information that is public or that the law requires us to disclose.

IP and content usage rights

Content that members create for a mission is licensed to the Brand for the uses stated in the brief. CRW keeps its own platform, brand and tools. The Brand keeps its trademarks and grants CRW the right to use them to run the mission.

Compliance warranties

The Brand warrants that its products and claims are lawful and accurate, that missions follow ASCI guidelines, and that UGC missions require the #ad disclosure. The Brand will not ask for reviews, ratings, app installs, follower or like farming or inventory buy-outs.

Indemnities

The Brand will cover CRW against third-party claims arising from the Brand's products, claims or instructions. CRW will cover the Brand against third-party claims arising from CRW's own breach of law in running a mission.

Term and termination

This agreement runs until either party ends it with 30 days' written notice. We may end it sooner for fraud, breach or where the law requires. Committed funds for missions already running are settled as the brand terms describe, and unused balance is refunded under the refund policy.

Disputes and governing law

Raise any dispute with us first at hello@crw.adwiz.in. If it is not resolved, the laws of India apply and the courts at the city of the LLP's registered office have jurisdiction.