Brand terms

These terms apply when your brand uses the CRW dashboard to launch missions. CRW is operated by Adwiz Digital LLP ("CRW", "we"). By using the dashboard you agree to them, on behalf of your company.

Who can use the dashboard

You must be authorised to bind your company. Give us true business details, including a GSTIN where you have one. You are responsible for everything done through your team's logins.

How CRW works

CRW is the principal that engages members and delivers verified real-world actions. Members are independent contractors of CRW, not of your brand. You describe the mission, and CRW's crew carries it out and submits proof.

Your balance

You fund a CRW balance through Razorpay. The balance is an advance against missions, not a deposit account, and it earns no interest. When a mission is approved, the cost of that mission is committed from your balance. Committed funds are shown separately from your available balance. We issue GST invoices for amounts you add and for our fees, and show every transaction in your statement.

Mission approval

Every mission passes CRW's compliance gate before it goes live. We may decline or pause a mission that breaks the mission content policy. The mission types that are not allowed are listed in that policy.

Proof and your review window

Members submit proof from the app. You can review each submission in the dashboard and approve or reject it with a reason. If a submission is not reviewed within 72 business hours IST, it is auto-approved, unless a risk check flags it, in which case an admin reviews it instead. Approval, including auto-approval, is final for payout purposes.

Clawback after approval

If we later find fraud, recycled proof or duplicate accounts behind an approved submission, we reverse the member payment. The amount is credited back to your balance.

No review solicitation

You must not ask members to post marketplace, app-store or map reviews or ratings, or to install apps, as part of a mission. CRW will not run such missions.

Disclosed UGC and content licence

Missions that ask for member content must require the #ad disclosure, in line with ASCI guidelines. Content a member submits for your mission is licensed to you for the uses stated in the mission brief. Members keep ownership of anything not covered by it.

Member data

You receive only the member information needed to review proof, such as first name, proof media and the location and time of capture. You must use it only for the mission, protect it, and handle it in line with India's DPDP Act. Do not contact members outside the CRW app.

Fees

Our fees and the cost of each mission are shown in the cost preview before you submit a mission. Fees attract GST.

Suspension

We may suspend or close an account for breaking these terms, for fraud, or where the law requires. Unused balance is handled under the refund policy.

Liability

CRW provides the service as described, with reasonable care. To the extent the law allows, our total liability to you is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential loss.

Governing law

These terms are governed by the laws of India. The courts at the city of the LLP's registered office have jurisdiction over disputes.

Contact

Questions about these terms: hello@crw.adwiz.in.