Refund policy

This policy explains when money is returned on CRW. CRW is operated by Adwiz Digital LLP.

Unused balance

A brand can ask for its unused balance to be refunded. The balance is an advance, so the part that has not been committed to a mission can be returned. Funds committed to live missions are not refundable until the mission closes.

How refunds are made

Refunds are initiated by a CRW admin after you write to us. A refund goes only to the original payer, through the original payment source. We do not pay refunds to a third party or to a different account.

Timelines

We aim to start the refund within 7 working days of your request. After that, your bank or payment provider sets the time it takes to show in your account, usually 5 to 10 working days.

Mission cancellation

If a mission is cancelled before members complete it, the funds committed to it go back to the brand's balance. From there they can be used on another mission or refunded under this policy.

What is non-refundable

• Funds already paid out to members for approved work, including auto-approved work.
• Payment gateway fees, where the provider does not return them.
• Fees for services already delivered.

GST credit notes

When a refund changes an invoiced amount, we issue a GST credit note against the original invoice.

Member verification fee

Joining as a member is free. To cover the cost of identity checks, we charge a one-time verification fee of ₹100, which is GST-inclusive.

• The fee is deducted from the member's first payout. It is not collected upfront.
• If the first payout is smaller than ₹100, the rest is deducted from later payouts until the fee is covered.
• The fee is non-refundable once the KYC check has run.
• A member who never earns is never charged. A member who leaves before earning owes nothing.

Contact

To ask for a refund or raise a question, write to hello@crw.adwiz.in.